Dispatch and Shipping Times
All our products are made to order. You will need to allow us two days to make your skirts/ accessories and three days for dresses. Personalised t-shirts will take three days to create. If you require your items to be dispatched on the same day as ordering we can do this but we will need to charge a “rush” fee of £5.00. Please note that personalised t – shirts will always need 3 days to create.
Orders of over £65 in the UK are FREE. However, if the item(s) are returned we will not be able to refund the complimentary postage and postage will be deducted from the refund at the cost to us.
Once dispatched we will notify you and the approximate shipping times are below.
Your product will be delivered to you either by Hermes or Royal Mail fully tracked and signed for services.
|Standard||£3 – £5.50 (depending on weight)||2 – 3 working days|
|Fast ( RM Special Delivery or UPS next day)||£8.00||1 working day|
International Airmail Delivery
|Europe||£12.00||Up to 1 week|
|Rest Of World||£20.00||Up to 10 days|
Why do we charge for postage?
It would be great to offer free postage to our customers – however, the truth is that as a small company we just can not afford this level of service at such an early stage. In most cases when companies offer “free delivery” these costs are just added on somewhere else ( sounds cynical but quite often this is the case…) We don’t think our postage costs are over the top and we don’t charge postage for second items and beyond. Orders of over £65 in the UK are FREE. However, if the item(s) are returned we will not be able to refund the complimentary postage and postage will be deducted from the refund at the cost to us.
Distance Selling Regulations
Those of you living in the European Union will get your shipping costs refunded if you cancel your order within seven days after the day you receive your order. After the seven days allowed or if you only cancel part of your order then we will not refund your postage and packaging costs although of course we will refund the costs of the goods.
What if I need my goods in a real hurry ?
Email us at firstname.lastname@example.org or add a note to your order if you need it delivered extra fast ..and we will do our best to help you.